Of course, this is a less than ideal solution, because you'll be without your phone for up to five days. Visit this support page and click on Send in for Repair the follow the prompts. If you don't feel comfortable going out in public, or lack a nearby repair facility, you can also mail your phone to Apple in for service. It's a good idea to call the store before you finalize your appointment, as some stores may have adjusted their hours or temporarily closed due to being nonessential services. Using an Apple-approved repair center will allow you to take advantage of lower repair fees if you have AppleCare Plus on your iPhone. You'll be asked to sign in to our Apple ID and select a device that's linked to your account, after which you can search for an open store.
The app allows the support representative to run diagnostic reports and guide you through any potential fixes.įor physical damage or an unresponsive device that needs to be fixed or replaced, you can find a list of authorized Apple service providers by visiting this support page and click on Schedule a Repair.
If your iPhone isn't physically broken, and you're experiencing software or performance issues, use the Apple Support app to talk to an employee who can help troubleshoot your issue. So where do you go to get your phone repaired? You still have several options to get it fixed.Īpple support has a few different options for you. Normally you might pop into a retail store, but in an effort to stem the spread of the COVID-19 disease, retail stores across the country have closed, including Apple Stores, and wireless carriers have closed the majority of their brick-and-mortar stores, too. So what happens if it takes a tumble onto the sidewalk when you're out for a social-distancing walk? What if it slides off the counter top when you're making dinner? What if it just starts acting buggy? You may be spending more time at home, but chances are you're still texting, watching videos and making more calls than ever from your phone. Especially with most of us under stay-at-home orders, practicing social distancing and wearing face masks in public during the coronavirus pandemic.
Cracking your iPhone's ( $500 at Best Buy) screen or breaking your Android phone's charging port is the last thing any of us wants to worry about right now. For the most up-to-date news and information about the coronavirus pandemic, visit the WHO and CDC websites.Īccidents happen.